Refund Policy
Returns
Our return policy allows customers to request a return within 3–5 working days from the date of purchase for in-store purchases, or from the date the item is received for online orders. Requests made after this period may not be accepted.
To be eligible for a return, the item must be unused, unworn, and in the same condition in which it was received. The item must also be returned with its original packaging, where applicable.
Refunds or exchanges will only be considered if the item received is defective, damaged, or incorrect due to an error by WeePoint.
Customised and personalised products are generally not eligible for return, exchange, or refund, unless the item is defective, damaged, or incorrectly produced by WeePoint.
To complete a return request, customers must provide a receipt or valid proof of purchase.
Refunds (if applicable)
Once the returned item has been received and inspected, we will notify you whether your refund request has been approved or rejected.
If your refund is approved, the refund will be processed through the original payment method used for the purchase. The processing time may vary depending on the relevant payment gateway, bank, or financial institution.
Late or Missing Refunds
If you have not received your approved refund, please first check your bank account or original payment method.
If the refund is still not reflected, please contact your bank or payment provider, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at hello.weepoint@gmail.com.
Sale Items
Sale, promotional, discounted, and clearance items are not eligible for refunds or exchanges, unless the item is defective, damaged, or incorrectly supplied by WeePoint.
Exchanges
We accept exchanges only where the item received is defective, damaged, or incorrectly supplied by WeePoint.
If you need to request an exchange, please contact us at hello.weepoint@gmail.com or +60 18 793 3107 with your order details and proof of purchase.
Shipping
If a return is approved, customers may be required to arrange and bear the return shipping cost unless the return is due to a defective, damaged, or incorrect item supplied by WeePoint.
Shipping costs are generally non-refundable, unless the issue is confirmed to have been caused by WeePoint.
Contact Us
For any returns, exchanges, or refund enquiries, please contact:
WeePoint
Operated by PASAK SCAPE ENTERPRISE
SSM Registration No.: 202403269088 (003656841-P)
Email: hello.weepoint@gmail.com
Phone / WhatsApp: +60 18 793 3107
Address:
WeePoint, Student Center, UniKL MITEC
Jalan Persiaran, Sinaran Ilmu
81750 Masai, Johor
WeePoint
Wear Your Identity. Create Your Future.